CSM Magazine
NOVEMBER 7, 2018
Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.
Magellan Solutions
AUGUST 23, 2021
An omnichannel contact center is a customer service strategy that allows customers to communicate with businesses via their preferred method of communication. The use of an omnichannel contact center is beneficial to both businesses and customers. What is Autonomous Omnichannel Services?
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Customer Interactions
JULY 7, 2015
Contact Centers Must Morph into Relationship Hubs(CMS Wire) With more and more contact centers morphing into customer relationship hubs, the number of businesses centralizing their contact center operations is on the rise
Win the Customer
MARCH 20, 2017
The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015 , according to research reported by NewVoiceMedia. If you are there for your customers, they’ll want to be there for you. A strong customer relationship is rooted in exemplary customer service and support.
Think Customers
OCTOBER 28, 2020
Customer experience strategist and author Don Peppers has long said that frictionless customer experiences build loyalty—not delightful experiences. “As If we look at the customer data, their clear preference is for organizations to simply solve the problem. Other experts agree. “If
Eptica
SEPTEMBER 30, 2015
Given this importance of customer experience, the recent KPMG Nunwood 2015 UK Customer Experience Excellence Centre report , paints a worrying picture for British organizations. It shows there has been scant change to customer service levels, with no overall improvement since 2013. Share this page on: Tweet.
Magellan Solutions
JULY 3, 2021
Develop Better Customer Relationships. Collecting your customers’ feedback allows you to assess their strengths and weaknesses. . Magellan Solutions is an ISO 27001:2013-certified and HIPAA-compliant BPO company based in the Philippines. At Magellan Solutions, we train our agents to become customer service experts.
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