2012 Customer Service Exceptional Customer Service Metrics 
ProProfs Chat
AUGUST 3, 2018
Earlier, online customer service process used to be terrible. Customers had less options to try then, so they had no choice but to stick to the chosen brands even if they treated their customers poorly. These days, however, with plenty of businesses selling the same products or services, the tables have turned.
Michel Falcon Experience
MARCH 12, 2019
So I went ahead and Got Junk, we launched Net Promoter Score program complaint resolution systems, built customer centered training material for thousands of employees, and many other good things. It’s customer service. Delivering exceptional customer service. Provide a great experience. Same thing?
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