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100+ Customer Service Statistics & Facts of 2019

ProProfs Chat

JUNE 14, 2019

Even though fewer customers may be experiencing problems, more customers are inclined to complain about customer service problems than ever before. 44% of consumers say they received the wrong answer from a customer service representative in the past. Great Customer Service Statistics.

Self Service 90
Self Service Customer Service Social Media Poor Customer Service 90
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Best Interview Questions and Answers for Hiring Live Chat Agents

Comm100

SEPTEMBER 7, 2017

Here’s an example of how one qualified candidate might respond: “I’ve been working with customer service since 2012. I’d say that my introduction to customer service was during the two years that I spent working as a waiter at the Golden Apple. What made that experience so good?

Sports 111
Sports Average Handle Time Call Center Customer Service 111
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