2012 Customer Satisfaction Customer Service Representative Wait Times 
ProProfs Chat
JUNE 14, 2019
Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. Doing so will give the customers the impression that brands care for them.
Comm100
SEPTEMBER 7, 2017
It means knowing how to de-escalate a situation with an angry customer, and using problem solving skills to make sure that everyone walks away from the interaction satisfied.”. Average handle time is of great significance to customer satisfaction. That’s where I first learned how to listen and talk to customers.
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