2012, Customer Connectedness and Social Media

Data Snapshot: Social Media Benchmark, 2015

Experience Matters

MAY 5, 2015

We just published a Temkin Group data snapshot, Social Media Benchmark, 2015. This is our annual analysis of how consumers use different social media sites on computers as well as on mobile phones (see last year’s data snapshot ). Social media activity grew even faster on mobile devices.

Social Media

Social Media Data Groups Analysis

Data Snapshot: Customer Experience Expectations and Plans for 2015

Experience Matters

MARCH 17, 2015

Here’s the data snapshot description: In the first quarter of 2015, Temkin Group surveyed 207 respondents, each from a company with $500 million or more in annual revenues, about their customer experience efforts over the past year and their plans for 2015 and beyond. Download report for $195. Download report for $195.

Customer Connectedness

Customer Connectedness Data Self Service Customer Experience

Customer Experience Update

Data Snapshot: Social Media Benchmark, 2015

Data Snapshot: Customer Experience Expectations and Plans for 2015

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