Experience Matters

MAY 5, 2015

We just published a Temkin Group data snapshot, Social Media Benchmark, 2015. This is our annual analysis of how consumers use different social media sites on computers as well as on mobile phones (see last year’s data snapshot ). Social media activity grew even faster on mobile devices.

Social Media 120

Social Media Data Groups Analysis 120

Experience Matters

MARCH 17, 2015

31% of respondents expect to spend more on voice of the customer software vendors in 2015 than they did in 2014 and only 2% expect to spend less. Social media and phone self-service interactions were the only areas that did not gain momentum. 81% of respondents expect to put more focus on customer insights and analytics.

Customer Connectedness 120

Customer Connectedness Data Self Service Customer Experience 120

Experience Matters

FEBRUARY 25, 2015

These social sites, however, are still an important channel for consumers under the age of 45. Benchmarks Business impact Customer Connectedness Customer experience Temkin Group Research Trends Voice of the customer' Download report for $195.

Report 120

Report Customer Connectedness Groups Retail 120

Clicktools

MAY 19, 2017

It’s essential to centralize all customer information and insights in CRM. This includes feedback from surveys, support cases, sales interactions, and data collected by marketing programs and social media. Once the data is captured, make smart use of it.

CRM 45

CRM Customer Connectedness Employee Engagement Social Media 45

GetFeedback

MAY 9, 2019

Customer-centric culture: Your company’s brand values must align with putting the customer’s needs first and fostering customer sympathy. And your programs and processes should reinforce customer connectedness. This includes feedback from all client-facing channels, such as call centers, social media, events, etc.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Lumoa

FEBRUARY 9, 2023

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. More on customer experience if you’re curious: Complete guide: how to improve customer experience , What is customer experience (CX)?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Start learning how to your improve customer retention strategy and find 22 new ideas from this amazing blog. It's simple.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286