2012 Customer Centricity Customer Experience Design Customer Insights 
CX Journey
MAY 3, 2016
The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. I've been a member since 2012.
SurveySensum
JULY 14, 2020
James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. Currently working at Qualtrics as a Sr. LinkedIn : [link]. Website : [link].
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Chattermill
AUGUST 29, 2018
That’s strong uptake, considering it has only been available since 2012. Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions. Amazon Redshift uses industry-standard SQL and is based off PostgresSQL 8.0.2. Meet Chattermill.
Chattermill
AUGUST 29, 2018
That’s strong uptake, considering it has only been available since 2012. Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions. Amazon Redshift uses industry-standard SQL and is based off PostgresSQL 8.0.2. Meet Chattermill.
Bold360
NOVEMBER 21, 2016
“While a customer-centric culture is the new standard, according to Gallup…” 71% of B2B customers are not engaged across all industries and are at risk of being replaced; not because of products and services, but rather failing their customers. (The Figure out the service implications of Pokemon Go.
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