NICE inContact

OCTOBER 3, 2016

In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.

Comparison 206

Comparison Customer Service Representative Contact Center Call Center 206

Pretium Solutions

DECEMBER 26, 2011

Well, the ribbons are barely off the holiday packages and we are still digesting the last of the figgy pudding, so that means it must be time for us to fill the air with lots of resolutions for 2012. In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012.

Customer Service 49

Customer Service Touchpoint Customer Service Representative Policies 49

Pretium Solutions

DECEMBER 26, 2011

Well, the ribbons are barely off the holiday packages and we are still digesting the last of the figgy pudding, so that means it must be time for us to fill the air with lots of resolutions for 2012. In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012.

Customer Service 40

Customer Service Touchpoint Customer Service Representative Policies 40

Pretium Solutions

DECEMBER 26, 2011

Well, the ribbons are barely off the holiday packages and we are still digesting the last of the figgy pudding, so that means it must be time for us to fill the air with lots of resolutions for 2012. In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012.

Customer Service 40

Customer Service Touchpoint Customer Service Representative Policies 40

Service Untitled

JULY 2, 2014

The emotional manipulation factor has been all abuzz this past week after the published results of a January 2012 subliminal study by Facebook was revealed in the Proceedings of the National Academy of Sciences. We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible.

Customer Service 86

Customer Service Social Media Study Customer Service Representative 86

ProProfs Chat

JUNE 14, 2019

Around 54% of all consumers globally say they have higher customer service expectations than they did just one year ago. Worldwide, 67% of people believe that customer service as a whole is improving. In 2017, 64% of customers in the United States connected with some form of customer service.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90