The Next Level of the Customer Experience
ENGAGE.cx
JULY 9, 2015
The prolific scenario I just outlined implies a few systems working seamlessly together, all with the customer’s acknowledgement, based on the synchronicity of social data, mobile, CRM, call center, email, mobile and beacons, to name a few. A majority of customers (86%) said they’d be willing to pay up to 25% more for a better experience.
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