2012 Call Center Self Service Wait Times 
Stella Connect
OCTOBER 12, 2021
Having strategies in place to be able to effectively manage and reduce call center call volume and wait times for customers is key to ensuring customer satisfaction (CSAT) and agent retention. . This when contact centers have also reported increases in call volumes, hold times, difficult calls, and escalations. .
CX Accelerator
MAY 25, 2022
When you do reach out, you want to know that you’re in good hands and that an answer or resolution to your issue is waiting at the end of that interaction. This may be self-service, in-person, phone, email, chat, social media or text message. Jenny began her call center customer service journey on the front lines back in 2005.
Expert insights. Personalized for you.
52 
Let's personalize your content