2012, 2018, Customer Change and Marketing - Customer Experience Update

I Spent 29 Years Adopting Channels for Customer Service – Here is What I Learned

Esteban Kolsky

FEBRUARY 15, 2018

customer service channel adoption 2012-2017. We crossed into mainstream adoption (more than 30% adoption in the market) some 3-4 years ago, but we are finally coming to understand and see the real value. 2018-2020 customer service investment priorities. What did I mean by cloud migration?

Self Service

Self Service Customer Service Study Chatbots

What To Expect From Omnichannel Ecommerce in 2022

Magellan Solutions

JULY 28, 2021

Recalibrate your understanding of your target consumer because some of what you’ve always known about your customers changed. Because of changes in consumer behavior, retailers may need to adjust their sales and marketing channel mix. Thanks to marketing efforts happening in silos, lacking a defined cross-channel message.

Omni-Channel

Omni-Channel Ecommerce Multi-Channel Retail

Customer Experience Update

I Spent 29 Years Adopting Channels for Customer Service – Here is What I Learned

What To Expect From Omnichannel Ecommerce in 2022

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