2012 2018 Culture Gamification 
NICE inContact
JULY 25, 2019
According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. According to Deloitte Research (2016), employees value culture and growth almost twice as much as they value compensation and benefits. 3) Keep Your Agents Challenged.
SurveySensum
JULY 14, 2020
She strongly believes that corporate culture and employee experience directly impact customer experience. She is the first Certified Customer Experience Professional (CCXP) in Yorkshire in 2018 and has experience in both large-scale multi-site, multi-channel operations, and smaller, entrepreneurial businesses. LinkedIn : [link].
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