Playvox

SEPTEMBER 1, 2021

Generation Alpha is defined as those born since 2011. Intelligent Virtual Agent. A virtual agent enables an intelligent, human?like Influenced by their Millennial parents and Gen Z role models, Generation Alpha is characterized by their strong ethics and values. Every day, more than 2.5

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

Inbenta

NOVEMBER 13, 2017

Google added “personalized recognition” to Voice Search on its Android phones in 2010 as well as its Chrome browser in 2011. Only now have virtual agents started to make their mark in the search world by providing customers with information across all forms of social media as well as on company websites.

Chatbots 109

Chatbots Self Service e-support Virtual Agent 109

Gainsight

FEBRUARY 13, 2023

While it’s been in business since 2011, it’s fair to say that Zoom really came into its own during the Covid-19 pandemic, between 2019–21, as an easy-to-use go-to way to help keep both business and personal communication alive and well in a brief but deadly era when face-to-face proximity was actively dangerous.

Customer Insights 52

Customer Insights Strategy Innovation Customer Success 52