Remove 2011 Remove Customer Service Remove Customer Service Strategies Remove Rewards Programs
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‘Tis the season to rev up the customer service

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Statistics for the 2011 shopping holiday season look a little scary for merchants this year. And what that means is the need of customer service representatives demonstrating those people skills that assure shoppers they are making good decisions. Luckily 49 percent say they are going to spend the same amount.

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Small Business Saturday – a boon for local retail stores

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Small businesses can answer their own phones instead of having to “press one” to begin the maze of customer service, as well as actually do hands on personal service for customers while they wait.

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