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JANUARY 13, 2012

Stabucks UK has a lot of unhappy customers today after the company decided to change the terms of their loyalty program. The previous rewards card offered a free drink for every 15 transactions and a discount on filter coffee. photo credit: HereStanding.

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Loyalty Programs Rewards Programs Loyalty Customer Service Representative 51

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NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. What are some of the incentives businesses offer to maximize a customer’s buying experience? Possibly Related Posts: Tis the season for customer service We’re approaching home plate for the 2010 shopping season with.

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Customer Service Rewards Programs Customer Service Representative Retail 47

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NOVEMBER 28, 2011

Small businesses can answer their own phones instead of having to “press one” to begin the maze of customer service, as well as actually do hands on personal service for customers while they wait. Retail reward programs no guarantee of customer loyalty Most retail organizations use discounts to entice customers to buy.

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Retail Rewards Programs Advertising Customer Service Strategies 44

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SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Also, customers complained most items were more expensive than other competing stores.

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Poor Customer Service Customer Service Retail Rewards Programs 42