Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. These customers will feel anger whenever they see your brand represented and show that anger to the world. Customer experience is a new department , focus or strategy and leaders need a resource. Don’t believe me?

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

delighted

APRIL 19, 2019

Relationship surveys are great for understanding how loyal customers are to your brand, but as we’ve said earlier, the feedback does tend to be high-level, and will likely cover the entire customer journey. Customers mark whether they “strongly disagree” or “strongly agree” on a scale from 1 to 5.

Survey 56

Survey Measurement Customer Experience Effort Score 56

delighted

APRIL 19, 2019

Relationship surveys are great for understanding how loyal customers are to your brand, but as we’ve said earlier, the feedback does tend to be high-level, and will likely cover the entire customer journey. Customers mark whether they “strongly disagree” or “strongly agree” on a scale from 1 to 5.

Survey 40

Survey Measurement Customer Experience Effort Score 40