Relationship vs Transactional Surveys for Measuring the Customer Experience
delighted
APRIL 19, 2019
You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? Do you know why some customers tend to stay while others go? Customers mark whether they “strongly disagree” or “strongly agree” on a scale from 1 to 5.
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