Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. Think about it.

ROI 45

ROI Social Media Airlines Customer Service 45

CSM Magazine

JULY 2, 2020

The first-of-its-kind, proven framework shows businesses how to deliver modern, next-generation customer service with conversational support. 77% of customers believe it takes too long to reach a live agent ( Harris interactive / RightNow ). Businesses that don’t deliver conversational experiences will be left behind.

Poor Customer Service 52

Poor Customer Service Customer Journeys Knowledge Base Chatbots 52

PeopleMetrics

JANUARY 28, 2021

3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it.

Feedback 62

Feedback Customer Experience ROI Industry 62