Customer Alignment

AUGUST 15, 2017

The cynical amongst us might think that the airline had been keen to begin boarding prematurely simply to avoid the €5 food and drink voucher due for tipping over into a 3-hour delay. Since 2011, Delta has taken a smart way to overcoming the customers pain point of overbooked flights.

Airlines 40

Airlines Customer Experience Company Self Service 40

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130