2011, Contact Center, Return on Investment and ROI

ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. Costs of Investment. This means that the airline made $18.99

ROI

ROI Social Media Airlines Customer Service

2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Engaging Employees on the Frontline. ResponseTek.

Groups

Groups Multi-Channel Omni-Channel CEM

Customer Experience Update

ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

2015 Temkin Group CX Vendor Excellence Award Winners

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