Learning to Adapt in an Ever Changing Market With Nate Brown
Kustomer
SEPTEMBER 3, 2020
You definitely need some operational data in there that’s specific to a contact center or support environment. Generally, average handle time is not going to correlate at all to customer loyalty or to a meaningful metric in most environments. Chief Customer Officer 2.0 Gabe Larsen: (02:36).
Let's personalize your content