2011 CEM Management Return on Investment 
Beyond Philosophy
NOVEMBER 10, 2014
For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. By comparison, the S&P 500 returned only $93, a 7-percent loss. One of the businesses was transactional and the other was subscription based.
Experience Matters
APRIL 7, 2015
Rick Meyreles (VP – Global Voice of Customer, World Service at American Express), Jen Rodstrom (CX Transformist at Temkin Group), and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group). Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge.
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