Stella Connect

JUNE 25, 2018

We’ve divided these First Call Resolution tips into five distinct categories: Assess the Situation. If your center’s goal is to improve its First Call Resolution rate, the quality of each customer interaction takes precedence over your team’s Average Handle Time (AHT) per-call, for example. Set Your Strategic Priorities.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

We’ve divided these First Call Resolution tips into five distinct categories: Assess the Situation. If your center’s goal is to improve its First Call Resolution rate, the quality of each customer interaction takes precedence over your team’s Average Handle Time (AHT) per-call, for example. Set Your Strategic Priorities.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Kustomer

JULY 1, 2021

Forcing agents to stick to the script at all times is ultimately a waste of valuable energy that would be better spent on personalizing the experience for each individual customer through naturally flowing conversation. Tips for Beginners: How to Enhance the Wait. The experts leave us with one final tip. Tom and I go way back.

Wait Times 98

Wait Times Customer Experience Call Center Contact Center 98