Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. We’ve divided these First Call Resolution tips into five distinct categories: Assess the Situation. Strive for minimal customer effort. A lot of factors impact FCR. Avoid transfers whenever possible.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. We’ve divided these First Call Resolution tips into five distinct categories: Assess the Situation. Strive for minimal customer effort. A lot of factors impact FCR. Avoid transfers whenever possible.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Kustomer

JULY 1, 2021

Forcing agents to stick to the script at all times is ultimately a waste of valuable energy that would be better spent on personalizing the experience for each individual customer through naturally flowing conversation. Tips for Beginners: How to Enhance the Wait. The experts leave us with one final tip. Customer effort score.

Wait Times 98

Wait Times Customer Experience Call Center Contact Center 98