2010, CEM, Customer Experience Management and Net Promoter Score

5 Facts to End the ROI Debate on Customer Experience

Beyond Philosophy

NOVEMBER 10, 2014

But I didn’t need those, nor the “religion” I was accused of fostering before, as during our work we’ve helped a number of success stories, including: A Construction company increased its profits by 50% and moved from 4th to 1st in market share by focusing and improving its customer experience. 50 Facts about Customer Experience.”

Net Promoter Score

Net Promoter Score ROI Customer Experience Insurance

Would Consumers (Really) Spend More For Better Service?

Beyond Philosophy

MAY 20, 2015

Among key findings, the study identified that 70% of Americans are willing to spend an average of 13% more with companies they felt provided excellent customer service. This was significantly higher than corresponding 2010 results (58% of Americans would spend 9% more).

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Customer Experience Update

5 Facts to End the ROI Debate on Customer Experience

Would Consumers (Really) Spend More For Better Service?

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