TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Paul Husar, Senior Call Center Manager at LG Electronics.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.

Customer Service 98

Customer Service Effort Score Self Service Customers 98

Avaya

MARCH 23, 2017

At this point, nearly every company is working overtime to realign around two simple words: customer experience (CX). sales, service, support). In today’s smart, digital world, companies must transform the traditional call center into an integrated, digital communications hub.

Apparel 61

Apparel Contact Center Call Center Omni-Channel 61

Kustomer

MARCH 12, 2020

In this episode of Customer Service Secrets , Gabe Larsen is joined by Matt Dixon to discuss creating an effortless experience for customers. Matt worked for a profit think tank and currently works at a company called Tethr, an AI platform that helps customers understand and interpret data.

Effort Score 52

Effort Score Self Service Customers Multi-Channel 52

NICE inContact

DECEMBER 9, 2015

That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Scalability to satisfy seasonal call volumes.

Customer Service 188

Customer Service Contact Center e-support Call Center 188

Brad Cleveland Blog

JULY 28, 2015

Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. The team handles loads of customer service issues—lost luggage, customs questions, delayed flights, etc. According to VentureBeat, they handle around 10,000 queries a day.

Social Media 22

Social Media Airlines Interaction Customer Service 22

Brad Cleveland Blog

JULY 28, 2015

Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. The team handles loads of customer service issues—lost luggage, customs questions, delayed flights, etc. According to VentureBeat, they handle around 10,000 queries a day.

Social Media 20

Social Media Airlines Interaction Customer Service 20