2009 Marketing User Experience Wait Times 
Alida
APRIL 5, 2017
Providers commonly assumed a patient would be willing to wait long hours or endure poor service because he had nowhere else to go. Smartphone and personal computer buyers have countless options on the market today. Integrate technology to provide an easier, more seamless experience.
CSM Magazine
DECEMBER 12, 2019
It’s also a 50% increase from 2009’s record low of $4.06 Time and time again, organizations are losing customers to the black hole of wait times and inefficient processes during their seasonal bumps. It’s time to do this differently. That’s better than the pre-recession high of $4.4
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