Chattermill

SEPTEMBER 11, 2019

Imagine if you clicked on to your favourite travel website you could book a stay, in a hotel in your preferred type of room. Netflix also incentivises employees, between 2006 and 2009, a prize was offered where if a 10% improvement could be gained a $1 million reward would be awarded.

Customer Experience 76

Customer Experience Touchpoint Entertainment Customer Journeys 76

SurveySensum

JULY 14, 2020

He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Clarabridge

MARCH 2, 2017

For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. In 2009 as social media took hold, a new category emerged: “A person like yourself”. Do you understand how your customers measure you?

Measurement 49

Measurement Effort Score Net Promoter Score Social Media 49

Clarabridge

MARCH 2, 2017

For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. In 2009 as social media took hold, a new category emerged: “A person like yourself”. Do you understand how your customers measure you?

Measurement 40

Measurement Effort Score Net Promoter Score Social Media 40