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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132
Customer Experience Consulting Multi-Channel Leadership 132
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Cultivating a Culture of Open Communication

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. 2 Senior leaders should set the example by sharing as much information as they can with employees, such as regular updates on the business.

Culture 26
Culture Communication Multi-Channel Feedback 26
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