CSM Magazine
FEBRUARY 7, 2023
Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences?
ShepHyken
JANUARY 5, 2018
Texting is low friction: If you make it hard for customers to contact you, they will become frustrated and possibly leave you for your competitor. According to Harvard Business Review , the number 1 factor in customer loyalty is reduction of customer effort. It removes the need for internet access or email logins.
CX Journey
JANUARY 11, 2018
As you can see, having an omnichannel strategy has benefits for both consumers and businesses alike. Customers get better experiences, while businesses acquire and retain more customers. He did - and in 2009 Zingle was born as the first two-way, business-and-customer communication platform.
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