Customer Experience Leadership in Government, With Stephanie Thum [CB16]
Customer Bliss
AUGUST 9, 2016
Stephanie in particular has another interesting path for how she got into customer experience work – parlaying her background in journalism to use it to create compelling stories and actions for change. ” In FY 2009, 57% of cases were done in 30 days or less. In our time together, she outlines her process. This past year?
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