Avoid Seasonal Highs and Lows with These Customer Experience Tips
CSM Magazine
DECEMBER 12, 2019
Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. It’s also a 50% increase from 2009’s record low of $4.06 Time and time again, organizations are losing customers to the black hole of wait times and inefficient processes during their seasonal bumps.
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