2009 Course Customer Satisfaction Poor Customer Service 
ShepHyken
JANUARY 5, 2018
Let’s face it, customer service is the lifeline of any company. Of course, getting new customers is just as important, but it’s useless if your customer service experience is suboptimal. According to Forbes , Businesses are losing $62 billion per year through poor customer service.
Retently
OCTOBER 19, 2018
Do you just give all employees the generic “the customer is always right” speech, or do you actually have a customer-centric process in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?
Service Untitled
MARCH 4, 2009
Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What interested me was how the importance of customer service varied in different industries.
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