CSM Magazine

DECEMBER 6, 2021

Holiday season performance is ‘make it or break it’ for the entire year for most retailers, and Holiday 2021 is certainly no exception. Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. The Great Resignation is also upon us.

Tips 97

Tips e-support Customer Journeys Contact Center 97

Kustomer

JANUARY 20, 2022

A successful team of agents needs the right tools to better educate their customers, ranging from a chatbot that helps with simpler issues, to an omnichannel experience that lessens customer effort. It is a provocative statement, but I truly do believe it, and actually, the research supports it. Jon Picoult: (02:09).

How To 143

How To ROI Study Customers 143

Kustomer

MARCH 27, 2020

As Chief Technology Officer and Executive Vice President of Product Development, he helped create the first chat tool used for customer support. He decided to create what customer service agents were looking for and founded Kustomer, a company dedicated to creating a modern customer support tool for the 21st century.

Omni-Channel 52

Omni-Channel Customer Service e-support System 52