2009 Chatbots Customer Service Training Self Service 
ShepHyken
FEBRUARY 8, 2021
Next generation is the new generation in customer experience by Carlos Lopez-Abadia. Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. Follow on Twitter: @Hyken.
Stella Connect
JANUARY 25, 2018
You must continuously gauge customer sentiment to ensure you’re delivering exactly what customers expect, and you must actively manage front-line performance using that same feedback. By making customer service a “cross-functional hub,” you’ll align the entire organization with your customers’ interests.
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