Customer Interactions
JULY 7, 2015
The FSA announced yesterday the expansion of its call recording requirements to cover all relevant mobile phone conversations. What does it mean?
NobelBiz
APRIL 9, 2024
The Telephone Consumer Protection Act (TCPA) of 1991 addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes. Failure to notify consumers about call recording can lead to severe legal consequences.
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