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The New FSA Mobile Phone Recording Ruling: What Does it Mean and How Can You Comply

Customer Interactions

The FSA announced yesterday the expansion of its call recording requirements to cover all relevant mobile phone conversations. It’s now official. What does it mean?

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What is Call Center Compliance?

NobelBiz

Amendments, including the 2009 HITECH Act, have strengthened HIPAA, introducing stringent compliance measures and penalties for violations, underscoring the act’s pivotal role in balancing patient privacy with the operational needs of the healthcare system.