2009 Brand Values Loyalty Tips 
ClearAction
FEBRUARY 7, 2016
Loyalty is Not Just for Customers article. Customer Experience Management Improves Brand Value article. 10 Tips for Inventing Great Customer Experiences article. 4 Tips for Keeping Initiatives On Track article. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. Customer Centricity.
BirdEye
OCTOBER 6, 2023
Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Example: Toyota’s response to a major recall in 2009 showcased a well-prepared crisis management plan.
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