2009, Brand Values, Culture and Leadership - Customer Experience Update

Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Example: Toyota’s response to a major recall in 2009 showcased a well-prepared crisis management plan. Your reputation is your lifeline.

Strategy

Strategy Social Media Airlines Software

Your Customer Experience is Superficial unless you have the “Q”

CX University

OCTOBER 19, 2017

Bad customer experience in Singapore is costing brands $26B per year. When we talk about improving Customer Experience, we focus on strategy, culture, and nit-pick the journey, but we need to shift our thinking and begin from a different place. The product is quality but the culture reduces its quality to increase revenue.

Customer Experience

Customer Experience Culture Metrics Airlines

Customer Experience Update

Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

Your Customer Experience is Superficial unless you have the “Q”

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