Your Customer Experience is Superficial unless you have the “Q”
CX University
OCTOBER 19, 2017
Bad customer experience in Singapore is costing brands $26B per year. When we talk about improving Customer Experience, we focus on strategy, culture, and nit-pick the journey, but we need to shift our thinking and begin from a different place. The product is quality but the culture reduces its quality to increase revenue.
Let's personalize your content