2009 Brand Values Brands Chatbots 
CSM Magazine
FEBRUARY 7, 2023
Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Unleash the chatbot! We saw this in the last big recession spanning 2007-2009. Calabrio explores 5 brand and money saving customer experience (CX) options. Stay true to your brand values.
CSM Magazine
MARCH 13, 2020
Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Deploying a range of chatbots, each suited to a specific task, can greatly enhance the customer experience and deliver substantial benefits to the business.
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