CX University

APRIL 2, 2024

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. Environment: Characterized by trust and supportive relationships. Work: Work is meaningful and provides recognition and growth. A Challenge to CX Strategies?

Strategy 52

Strategy Financial Leadership Apparel 52

C Space

JANUARY 18, 2021

What we saw in 2020 was a complex and rapidly changing picture – fluid emotional shifts, driven by economic, political, cultural and environmental uncertainty. In 2020, one of the macro-shifts we observed among consumers was that the essential became emotional and the emotional became essential. But what about American consumers?!

Engagement 116

Engagement Apparel Financial Automotive 116

Qualtrics

JULY 15, 2019

In order to make delivery easy for consumers, Amazon has introduced several options for shipping. Amazon has created an ordering system that has provided several components we now expect as consumers. Zappos, former online shoe merchant, and current online apparel provider was purchased by Amazon in 2009 for $1.2

Customer Experience 37

Customer Experience Self Service Social Media Apparel 37