Interactions

JULY 22, 2021

It’s impacted our ability to travel, have social interactions and, for most of us, redefined the way we work. A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. Figures were up another 39% again in Q1 2021. This benefit is two-fold.

Customer Service 62

Customer Service Travel Wait Times Poor Customer Service 62

Comm100

NOVEMBER 13, 2022

In 2021, this meant that 48% of organizations diversified the digital channels they support. In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. Live chat allows customers to connect with agents in real-time using a familiar chat interface, whether on a website or integrated within a mobile app. in 2021. .

Tools 189

Tools Customer Service Tips Omni-Channel 189

Comm100

NOVEMBER 13, 2022

Multichannel support refers to companies interacting with customers through multiple channels with each channel managed in its own platform. In 2021, 48% of organizations diversified the types of digital channels they used to reach customers. Speed and efficiency. A key benefit of omnichannel customer service is speed and efficiency.

Omni-Channel 221

Omni-Channel Customer Service Chatbots Social Media 221