Your Customer Experience is Superficial unless you have the “Q”
CX University
OCTOBER 19, 2017
The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. This would mean customers (i.e. voice of customer), partners, and employees. Samsung lost in 2016.
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