If It’s Called Customer Experience, Why Is It All About the Brand?
ClearAction
AUGUST 21, 2016
When you connect the feedback dots, you make things better for all customers, not just one at a time. Q: Can companies turn their customer experience reputation around? An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers.
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