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How COVID-19 has Driven Digital Retail

Kitewheel

To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences. Building this great experience will pay off during times of crisis and long after. .

Retail 52
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How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

Retently

Like other companies, airlines are also blitzing customers with customer satisfaction surveys , the moment they step off the airplane. But, despite all the efforts being made, the industry still falls behind in delighting customers and delivering favorable experiences. On an average, the industry spends over $1.3 Airlines 2013 | By No.