Top 20 Books Every Customer Experience Professional Needs to Read Now
Chattermill
MAY 12, 2019
Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. Shep Hyken truly understands that brands gain a competitive advantage when they understand customer challenges and work to solve their problems.
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