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Identifying Opportunities for Growth with Justin Robbins

Kustomer

SEPTEMBER 9, 2021

I got suckered into cold calling newspaper subscriptions and really, I mean, I just kind of, I got, I never tried to actually try to steer away from it, but I somehow kept getting sucked back into customer experience and contact center types of roles. So moved through the operations for a long time. That makes sense. Justin Robbins: (07:12).

Effort Score 98
Effort Score Contact Center Self Service Metrics 98
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What Is A People-First Culture? (Fireside Chat With Jayson Gaignard)

Michel Falcon Experience

APRIL 11, 2019

Best place to work in Canada in 2006, second best place to work in all of Canada 2007. They went from … this was great, real-world experience that I could not have paid for in a university. Now I’m not so in love with employee retention as a metric anymore, because there’s voluntary and involuntary turnover.

Culture 60
Culture Leadership Hospitality Meeting 60
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