Kustomer

SEPTEMBER 9, 2021

I got suckered into cold calling newspaper subscriptions and really, I mean, I just kind of, I got, I never tried to actually try to steer away from it, but I somehow kept getting sucked back into customer experience and contact center types of roles. For me, it’s about elevating the intellect around customer experience.

Effort Score 98

Effort Score Contact Center Self Service Metrics 98

Michel Falcon Experience

APRIL 13, 2023

That was in 2007. Second thing was I wanted to leverage free PR and start generating a lot of press because we had no marketing dollars, but we could get a lot of press coverage to drive the brand. Michel Falcon: My last question, Cameron, it actually has to do with the guest experience. Yeah, we’re older.

Culture 60

Culture Company ROI Leadership 60

Michel Falcon Experience

APRIL 11, 2019

Best place to work in Canada in 2006, second best place to work in all of Canada 2007. They went from … this was great, real-world experience that I could not have paid for in a university. Once the market turned around, it was like pre-recession. They market better. They were in there early. Now they’re gone.

Culture 60

Culture Leadership Hospitality Meeting 60