2007 Customer Experience Design Customer Service Training Tips 
Myra Golden
AUGUST 26, 2016
I joined YouTube in 2007 and one of the first videos I published was “The Psychology of Customer Anger.”. I’m taking a risk and posting this Flashback Friday video because one, some or all of these tips just may help you get an angry customer to back down. In fact, they spend more time on Snapchat than on Instagram.
Myra Golden
AUGUST 26, 2016
I joined YouTube in 2007 and one of the first videos I published was “The Psychology of Customer Anger.”. I’m taking a risk and posting this Flashback Friday video because one, some or all of these tips just may help you get an angry customer to back down. In fact, they spend more time on Snapchat than on Instagram.
Expert insights. Personalized for you.
40 
Let's personalize your content